I am a firm believer in the saying "you get what you pay for" and the "buy once, cry once" philosophy. The Jiffy J-4000 garment steamer is a perfect example of this rule. The craftsmanship and quality of materials on the J-4000 steamer are impeccable. There are very few products manufactured today that are built to the standards and quality of this steamer. It is like someone got into a time machine and brought this steamer back from the the 1950's. It seems to me that modern day products and appliances are specifically manufactured to fail. They are built with cheap components specifically engineered to fail in order to create either a thriving market for replacement parts or to simply make you purchase a replacement product. The Jiffy J-4000 is manufactured using strong, quality materials and appears to be put together with a level of pride rarely seen in the current market place. There is an expanded diagram of the steamer in the owners manual that lists every single part, down to individual screws and wires, enabling you to order a single part if necessary. Not only is the build quality fantastic, but the function the steamer is amazing. I actually look forward to using it. I generally conduct a tremendous amount of research before I make a purchase. That said, I purchased both the Jiffy J-2000 and the J-4000 to try them both out (both metal heads). I found that both units worked really well, but the J-4000 is simply in another league all together. I find the J-4000 to be superior in every way, not only the build quality but in performance as well. This steamer is a tank, and at the end of the day it was approximately $75.00 more than the J-2000 with the metal head. If you live in a tiny apartment or for whatever reason believe the J-2000 would be better suited to your needs, I am sure you will be more than happy with that model. However, if you order both and use them side by side you are likely to keep the J-4000. This is one of those things that after purchasing it you ask yourself how you lived without it for so long. There are just so many uses for it. It works great for everything. I find that I use it almost daily or in some cases twice a day. I turn the J-4000 on before I start to get ready, by the time I brush my teeth, shave, etc. the steamer is ready to go. After coming home in the evening I can steam a dress shirt that I wore all day and it is instantly fresh and ready to go. Works great on hunting gear that you don't want to wash in fragrant laundry detergents. For all of the people that complain about how long it takes to heat up...................Good God, Really!?? Did you not even read the description of the product and/or take even a quick 30 second scan of the product reviews before you purchased the steamer?? To me this is like buying a Ford Mustang GT and then all of a sudden your surprised and upset that it does not get the gas mileage that a smaller V6 model provides. Anyway, as others have mentioned.....get at least one protective steam glove. Trust me, this is not equivalent to the steamers you purchase at Bed Bath and Beyond, this steamer will burn the living daylights out of you with a quickness if you are not careful. The glove comes in real handy and works well. I really cannot recommend this steamer enough.I wanted a steamer to finally ditch my dry cleaner. At $5 a shirt/sweater, dry cleaning was costing a fortune, and not to mention the chemicals, and my clothes kept coming back with static, odd stains, and sweaters hung instead of folded. So, I figured Id ditch the dry cleaner and steam instead.I bought the J-4000M steamer after much research and reading reviews, and I am NOT disappointed! I wanted a professional steamer to use at home because I had bought a much cheaper version (not a Jiffy) before, and it didnt steam properly and "spit" water out. So this time I opted to go for the J-4000M (with the metal attachment). Although it was more expensive than the J-2000M, I knew I wanted a professional version, like the kind used in retail clothing stores. I honestly don't know how much of a difference there is between the two models...but other reviews I read were mixed, some said not much of a difference, others said there was. So i cant comment on any differences. I also opted for the metal head, over the plastic, only because I personally feel the metal gets hotter and hence produce a better result...but I am no expert and cant say for sure if metal is better than plastic.As far as the steamer itself goes...its solid construction and very well made! It was easy to put together, nothing to it really. (look under the steamer for the wrench that is attached via a magnet). But really it was just a matter screwing the metal rods together and attaching to the tank, and screwing the hose on (the head came already attached to the hose). THATS IT...pretty easy! This thing is heavy duty! But not heavy and its on wheels so its easy to move around. I had read some reviews that said it was too heavy...but I didnt find that to be a problem at all. unless you plan on carrying the thing around...but no need because there are wheels. Perhaps if you need to empty the water out...? I, however, like to do all my clothing at the same time...so I fill it up and steam til it runs dry...so I never need to empty it. Just dont add more water than you need and you should be fine. The handle is made of wood, which is heaver than plastic, but I didnt find it to feel heavy while using, nor did it get hot in the whole 2 hours I steamed.As far as the steam.....yes, it does take about 15 min to pre-heat, but Im ok with that. Once its preheated, you switch to steam, and within 2 minutes, its steaming. The tank takes up to 4 quarts. I didnt time it, but I got about 2 hours on a full tank. I can do ALOT of clothes on 1 tank. I did cotton shirts, rayon, polyester, sweaters, linen, fabric blends, dress slacks and it ALL came out perfectly steamed and very easily! I was a steaming fool!! The ONLY small complaint (if I have to give one), is that the rod could be a bit taller. Otherwise, no complaints. Im in love with this steamer!I highly recommend this steamer!! And the best part is that with the money Im saving on dry cleaning this thing pays for itself in no time!La ocupo para planchar mi ropa por varias horas y nunca fallaYo sabia que sea marca era “profesional” y por eso la pedí, si plancha bien y ma Sra oído que la so tras pero el tanque de agua es pequeño y tarda mucho en calentar, ya una vez que cake yo si planchas muchas prendas rápido pero si esperaba más.The steam that is produced from this steamer is very weak, and nothing that you would be expecting from a professional industrial steamer at this price point. It leaks alot of water that constantly makes a mess on the garments. don't get fooled by the 3 year warranty you are responsible to send it get fixed...i had problems within the first 6 months of use.muy buena compra me encanto pues la uso en mi tienda de ropa y en comparación de otras solo hay ue darle su mantenimiento con sus mismos productos y listo a seguir trabajando, es muy resistente y eficienteLeg broken during shipping. Replaced in 48 hours. Works perfectly.